Where we ship
We ship to: [SHIPPING_COUNTRIES].
Shipping costs and times
- Shipping costs: [SHIPPING_COSTS]. The exact cost is shown on the payment page before you pay.
- We dispatch orders from Milan within [DISPATCH_DAYS] working days.
- Delivery times: [DELIVERY_TIMES].
- Carrier: [CARRIER]. You receive the tracking code by email when your order ships.
Returns
You can withdraw from your purchase within 14 days of receiving it, without giving a reason. For hygiene reasons, the right of withdrawal applies only to products whose seal is intact. The full conditions and the model withdrawal form are in the Terms of sale.
To return a product:
- Write to [CONTACT_EMAIL] with your order number.
- Send the products to [RETURN_ADDRESS] within 14 days of your message.
- Return shipping costs: [RETURN_COSTS].
We refund you within 14 days of your withdrawal, with the same payment method. We may wait until we receive the products back.
Damaged or wrong products
If a product arrives damaged or is not what you ordered, write to [CONTACT_EMAIL] with your order number and a photo. The legal guarantee of conformity applies — see the Terms of sale.